Haulze Terms & Conditions of Service
Effective 21 April 2025

 

 

Table of Contents

1. Introduction & Definitions
2. Eligibility, Account Creation & Security
3. Scope of Services
4. Booking Process
5. Customer Warranties & Obligations
6. Fees, Charges & Payment
7. Risk, Insurance & Liability
8. Delivery Partners
9. Cancellations, Changes & Refunds
10. Haulze Intellectual Property & Software Licence
11. Data Protection & Communications (POPIA)
12. Acceptable Use & Prohibited Conduct
13. Complaints & Dispute Resolution
14. Force Majeure
15. Suspension & Termination
16. Amendments to These Terms
17. Miscellaneous Provisions
18. Contact Details

 

 

1. Introduction & Definitions

1.1 Legal Entity. Haulze (Pty) Ltd (“Haulze”, “we”, “our”, “us”) is a wholly‑owned subsidiary of JS Africa Group (registration‑no. K2025164156).
1.2 These Terms govern every request for, and supply of, last‑mile delivery, assembly, removal, storage and any ancillary service (“Services”) ordered through the Haulze mobile application, retailer integrations or website (collectively, the “Platform”).
1.3 By creating an account, downloading the Haulze App, submitting a booking request, or otherwise using the Platform, you (“Customer”, “you”, “your”) confirm you have read, understood and accepted these Terms, forming a legally binding contract governed by South African law.
1.4 Key definitions:

 

 

2. Eligibility, Account Creation & Security

2.1 You must be: (a) 18 years or older and legally competent, or duly authorised by a juristic person; (b) resident in or with legal presence in South Africa; and (c) possess a compatible device and internet connectivity.
2.2 You warrant that all registration information is true, current and complete. You must promptly update any changes.
2.3 You are responsible for maintaining the confidentiality of log‑in credentials and all activities under your account. Notify Haulze immediately of any unauthorised access.

 

 

3. Scope of Services

3.1 Haulze specialises in on‑demand and scheduled transport of large, heavy or bulky items (e.g., furniture, appliances, commercial fixtures) within the Republic of South Africa.
3.2 Services may include:
  a) collection and delivery to room‑of‑choice;
  b) assembly/disassembly;
  c) removal and disposal of packaging or old items;
  d) temporary secure storage;
  e) value‑added white‑glove services.
3.3 We may subcontract some or all operational tasks to vetted Delivery Partners; they remain bound by these Terms.

 

 

4. Booking Process

4.1 Quote & Acceptance. A Booking is created only when Haulze issues an electronic confirmation after you have supplied the mandatory details (dimensions, weight, addresses, access notes, service options) and payment authorisation.
4.2 Delivery Windows. Timeframes are estimations; while we exercise reasonable care, time is not of the essence (Consumer Protection Act 68 of 2008 “CPA” s.47).
4.3 Changes. Amendments or cancellations may be made in‑app up to 12 hours before the earliest pickup window; thereafter a reschedule/cancellation fee applies (see Tariff Guide).
4.4 Failed Delivery. Where delivery cannot be completed for reasons beyond Haulze’s control (e.g., unsafe site, inadequate access, absent authorised recipient), Haulze may: (i) return Goods to origin, (ii) store and redeliver later, or (iii) deliver to curb‑side—any extra costs are for the Customer.
4.5 Proof of Delivery. Completion is evidenced by electronic Proof‑of‑Delivery (“ePOD”) with recipient signature, name, date/time stamp and photographs.

 

 

5. Customer Warranties & Obligations

5.1 You warrant ownership or lawful authority to consign the Goods.
5.2 Goods must be suitably packaged; Haulze may refuse inadequately protected items.
5.3 You must disclose accurate weights, dimensions, fragility and any special handling requirements.
5.4 You shall ensure safe, unobstructed access at origin and destination; extra handling charges apply for hoisting, stairs beyond two floors without lift, or specialised equipment.
5.5 Inspection: Immediately upon delivery you must inspect Goods and note visible loss or damage on the ePOD.
5.6 Claims for loss/damage must be lodged to claims@haulze.co.za within 24 hours of delivery with supporting evidence; otherwise the delivery is deemed completed in accordance with contract.
5.7 Connection/disconnection of electrical, gas, plumbing or specialised fixtures must be arranged by you with certified professionals unless expressly purchased from Haulze.
5.8 Prohibited Goods: cash, securities, precious metals, fine art over R40 000, live animals, perishable food, hazardous materials classified under SANS 10231, firearms/ammunition, human remains, illegal items, or items whose transport violates any statute. Haulze may inspect, refuse or dispose of Prohibited Goods and notify authorities.

 

 

6. Fees, Charges & Payment

6.1 Prices are in South‑African Rand (ZAR) and include VAT unless stated otherwise.
6.2 Charges comprise: base tariff, distance surcharge, special‑handling, tolls, storage, redelivery and any cancellation fees—all detailed in the publicly available Tariff Guide.
6.3 Payment is due at Booking via in‑app card, instant‑EFT or approved retailer charge‑back.
6.4 Haulze uses PCI‑DSS‑compliant processors; card details are tokenised.
6.5 Interest at prime + 3 % p.a. may accrue on amounts overdue beyond 7 Working Days, to the extent permitted by the National Credit Act.

 

 

7. Risk, Insurance & Liability

7.1 Risk Transfer. Risk in the Goods passes to Haulze from physical loading and reverts to the Customer upon delivery sign‑off, deemed delivery, or clause 4.4 scenario.
7.2 Goods‑in‑Transit Cover. Haulze maintains short‑term Goods‑in‑Transit insurance with a liability limit of R40 000 per individual item and R200 000 per consignment.
7.3 If a higher declared value is required, you must obtain additional cover through Haulze (subject to insurer acceptance and surcharge) before pickup.
7.4 Exclusions: Haulze is not liable for (a) consequential losses, (b) concealed or inherent defects, (c) electrical/mechanical derangement without external evidence, (d) loss arising from inadequate packaging, (e) events of Force Majeure.
7.5 Indemnity: You indemnify Haulze against third‑party claims arising from your breach, mis‑description, or transport of Prohibited Goods.

 

 

8. Delivery Partners

8.1 Delivery Partners are independent contractors vetted for valid Professional Driving Permits, road‑worthy vehicles, Goods‑in‑Transit insurance and OHS compliance.
8.2 They must follow Haulze’s Code of Conduct, traffic laws, and safe‑handling standards.
8.3 Customer feedback and star‑ratings may be displayed on the Platform.

 

 

9. Cancellations, Changes & Refunds

9.1 Haulze‑initiated cancellations (within our control) entitle you to either (a) full refund, or (b) re‑performance at no extra cost (CPA s.56).
9.2 Customer‑initiated cancellations follow the sliding scale in the Tariff Guide.
9.3 Refunds are processed to the original payment method within 7 Working Days of approval. Bank processing times apply.

 

 

10. Haulze Intellectual Property & Software Licence

10.1 All rights, title and interest (including copyright, trade marks, design, databases, source code and know‑how) in the Haulze App, website, APIs, algorithms and all related documentation (“Haulze IP”) are owned by Haulze or its licensors and are protected by South‑African and international IP laws.
10.2 Licence Grant. Haulze grants you a limited, revocable, non‑exclusive, non‑transferable, royalty‑free licence to:
  a) download, install and use one copy of the Haulze App on a device you own or control;
  b) access and use the Platform solely to create accounts, obtain quotes, manage Bookings, track deliveries and communicate with Haulze.
10.3 Restrictions. You may not:
  a) copy, reproduce, modify, adapt, translate, reverse engineer, de‑compile, discover source code, or create derivative works from the Haulze IP, except to the limited extent permitted by the Copyright Act 98 of 1978;
  b) rent, lease, loan, sub‑licence, sell, assign, distribute or otherwise transfer the Haulze IP or your licence;
  c) use any robot, spider, scraper or other automated means to access the Platform for any purpose without Haulze’s prior written consent;
  d) remove, alter or obscure any proprietary notice (including copyright or trade‑mark notices);
  e) attempt to gain unauthorised access to any portion of the Platform or its related systems.
10.4 The licence terminates automatically on account closure, breach of these Terms or at Haulze’s written notice. Upon termination you must cease all use and delete or destroy all copies of the Haulze App in your possession.
10.5 Open‑Source Components used in the Haulze App are licensed under their respective OSS licences; nothing in these Terms restricts your rights under such licences.

 

 

11. Data Protection & Communications (POPIA)

11.1 Haulze processes personal information solely for performance of the contract, compliance with legal obligations, fraud prevention and product improvement.
11.2 Legal basis: POPIA s.11(1)(b)(c)(e).
11.3 By using the Platform, you consent to:
  a) real‑time geolocation tracking of Delivery Partner vehicles;
  b) SMS, email or WhatsApp notifications relating to Bookings;
  c) storage of ePOD photographs.
11.4 Security controls include SSL/TLS encryption in transit, AES‑256 encryption at rest, multi‑factor authentication for administrative access, regular penetration testing and ISO 27001‑aligned policies.
11.5 Data subject rights (access, correction, deletion, objection) may be exercised by written request to privacy@haulze.co.za. Requests will be handled within 20 Working Days, subject to POPIA s.23–25.

 

 

12. Acceptable Use & Prohibited Conduct

12.1 You agree to use the Platform only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else’s use.
12.2 Without limitation, you may not:
  a) submit false, misleading or fraudulent information;
  b) upload viruses, malware or any code of a destructive nature;
  c) interfere with or disrupt the integrity or performance of the Platform;
  d) harvest or collect information about others;
  e) impersonate any person or entity, or misrepresent your affiliation;
  f) attempt to circumvent any security feature or usage restrictions.
12.3 Breaches may lead to immediate suspension, termination, legal action and/or reporting to law‑enforcement.

 

 

13. Complaints & Dispute Resolution

13.1 Send complaints to complaints@haulze.co.za or +27 87 088 2334. We target resolution within 15 Working Days.
13.2 If unresolved, you may refer the dispute to the Consumer Goods and Services Ombud (CGSO), or by agreement, to confidential arbitration under the Arbitration Foundation of Southern Africa.
13.3 Nothing limits your right to approach a court of competent jurisdiction.

 

 

14. Force Majeure

Haulze is excused from performance to the extent prevented or delayed by circumstances beyond reasonable control (fire, flood, riot, pandemic, load‑shedding, road closure, strike, extreme weather). We will notify customers and resume performance as soon as practicable.

 

 

15. Suspension & Termination

15.1 Haulze may immediately suspend or terminate your account if you:
  a) breach these Terms;
  b) tender Prohibited Goods;
  c) engage in fraud, abuse or activity endangering safety.
15.2 Termination does not affect accrued rights, including payment obligations.

 

 

16. Amendments to These Terms

Haulze may amend these Terms by posting an updated version on the Platform and emailing/in‑app notifying users at least 30 days before the effective date (CPA s.48(2)). Continued use after the effective date constitutes acceptance.

 

 

17. Miscellaneous Provisions

17.1 Entire Agreement. These Terms, the Tariff Guide and each Booking confirmation constitute the full agreement, superseding all prior discussions.
17.2 Severability. If any provision is held invalid, the remainder will remain enforceable.
17.3 Cession. Haulze may assign or delegate its rights/obligations on notice; you may not without prior written consent.
17.4 Electronic Signatures. Clicking “I Agree”, placing a Booking or signing an ePOD constitutes valid electronic signature under the Electronic Communications and Transactions Act 25 of 2002.
17.5 Governing Law & Jurisdiction. South‑African law governs these Terms. Subject to clause 13, the parties submit to the non‑exclusive jurisdiction of the High Court of South Africa (Western Cape Division) or the court with jurisdiction over the Customer’s domicile, at Haulze’s election.

 

 

18. Contact Details

Haulze (Pty) Ltd
184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa
Tel: +27 87 088 2334 | Email: legal@haulze.co.za
Haulze is a subsidiary of JS Africa Group (Reg. K2025164156)